Refund policy
REFUNDS AND RETURNS
Last updated: 9 September 2026
Know Your Farmer sells fresh and frozen food. Because of that, we do not take returns of food for change of mind. What we do promise is this: if something is wrong with what you receive, we fix it.
If something is wrong
Email isaac@knowyourfarmer.com.au within 24 hours of delivery or collection with your order number, what went wrong and a photo. We will replace the item on the next delivery or refund it, your choice. This covers:
- an item missing from your order
- the wrong item
- food that arrived damaged, thawed when it should have been frozen, or otherwise not in good condition
- an order that did not arrive on the delivery day you were given
You do not need to send anything back. Please keep the item and the packaging until we have replied, in case we ask for another photo.
Cancelling an order
Delivery boxes are packed to order. You can cancel for a full refund up to 5pm the day before your delivery day. After that, the beef has been cut and packed for you and we cannot refund a change of mind. Email us as early as you can and we will do what we can.
Market pre-orders can be cancelled for a full refund up to 5pm the Friday before the market.
Change of mind
We cannot accept returns or give refunds on food for change of mind once it has been packed or delivered. This is the same for every fresh food seller in Australia.
How refunds are paid
Refunds go back to the card or payment method you used, usually within 5 to 10 business days of us confirming it. We will email you when it is done.
Your rights
Nothing here limits your rights under the Australian Consumer Law. If a product is faulty, not as described or not of acceptable quality, you are entitled to a replacement or refund under the consumer guarantees, and we will honour that.
Contact
Know Your Farmer
isaac@knowyourfarmer.com.au
www.knowyourfarmer.com.au